Return conditions

The buyer has the right to notify the trader in writing or by telephone that he gives up the purchase, without penalty and without invoking a reason and to return the product (s) within 15 calendar days of receiving the product.

The direct costs of returning the products are the responsibility of the buyer. In order to exercise the right to unilaterally terminate the contract, you must inform us in writing, by email at contact@transilvanyawood.com or by phone at + 40 751 437 432 as well as sending it to: Sardu Nirajului 11A,  Mures County, Romania. The refund of the amounts will be made within 15 days from the date of acceptance of the return by the TransylvaniaWood. In order to accept the return of the products, they must be in the same condition as they were delivered to you, not be worn or damaged (the integrity of the accompanying documents must be maintained). The package must also contain the Return Form sent along with the delivery of the products, complete with all the necessary information.

In order to be able to resolve your refund request as quickly as possible, we recommend that you reimburse the products through a mail company.

According to the legislation in force, the BUYER has the right to notify the SELLER in writing that he gives up the purchase without penalties and without invoking a reason within 14 calendar days from the receipt of the product, with the expenses of the return.

What are the steps you need to follow:

1.Complete the return form below.

2.Contact Transylvania Wood at the email address: contact@transylvaniawood.com or by phone +40 751 437 432

RETURN FORM